27/10/2026

Diagnostic Centre Software in Bangladesh: Lab Orders, Reports and Billing

A patient walks into a diagnostic centre with a prescription for five tests. Reception writes their name, age and phone number into a register. The lab gets a slip. Accounts writes a money receipt. When the reports are ready, someone types them in Word, prints them, and files a copy. Next month the same patient comes back and the whole thing starts again, because nobody can find the last visit quickly.

Diagnostic centre software should fix exactly that loop. This guide covers what it needs to do for a centre or clinic in Bangladesh, what to ask before you sign up, and what we have seen at Saidpur Diabetic Samity, which has recorded nearly a thousand lab orders on Prottoy since September.

What diagnostic centre software should do

Register a patient once. Name, age, sex, phone, address and a patient ID. On the next visit, reception searches by phone number or ID and the record is there, with every previous test.

Create a lab order from the prescription. Reception picks the tests from a list with fixed prices. The system adds them up and applies any discount.

Take payment and track dues. Many patients pay part now and the rest when they collect reports. The software must show what is still owed, per patient and per day.

Enter results and print reports. The lab technician enters values against each test, with the normal ranges already set, and prints a clean report with the centre’s letterhead and the consultant’s name.

Show the day. Total patients, tests, collections and dues for today, so the owner does not wait for a handwritten summary.

A full hospital system adds admissions, beds, wards, pharmacy and doctors’ schedules. If you run a diagnostic centre or clinic, you need the five points above first. Prottoy covers lab and clinic work today, with hospital modules being built in phases.

Questions to ask a vendor

Can reception use it in Bangla? The front desk is the busiest seat in the building.

Are test names and normal ranges set up for me? Entering a few hundred tests and their ranges is real work. Ask who does it.

Can I keep my old patient list? If you have years of records in Excel, ask whether they can be imported so returning patients are found on the first visit.

Who can see patient data? Patient information is sensitive. Ask how logins and roles work, so a receptionist does not see what only the doctor should.

How is it priced? Monthly or yearly, per branch or per user? Get the figure in taka.

Saidpur Diabetic Samity: 993 lab orders in six weeks

Saidpur Diabetic Samity runs a clinic on Parbatipur Road in Saidpur. It moved to Prottoy on 2 September 2026. By 13 October 2026:

• 993 lab orders had been created in Prottoy
• 6,894 patient records were in the system, including the clinic’s existing patient list, which we imported at the start

Importing the existing patients mattered most. A diabetes clinic sees the same people every few weeks for blood sugar and HbA1c checks. If every returning patient had to be registered again, reception would have gone back to the register within days. Because the list was there from day one, most visits start with a search, not a form.

Working with the clinic also shaped the product. In October we changed how lab orders link to tests, so one order can carry several tests and each can be reported separately. That came straight from how the clinic’s lab works.

Prottoy also includes a catalog of 24,131 medicines and 1,625 generic names, which doctors use when writing prescriptions in the system.

How to switch

Set up tests and prices first. List every test you offer with its price and normal range. Check it with your lab in-charge before going live.

Import patients if you have them. Even a basic list of name, phone and age saves reception a lot of typing.

Start with reception and billing. Run lab results on the old system for a week if you need to. Move reports once reception is comfortable.

Give each person their own login. Reception, lab, accounts and the doctor should each have their own account and role.

Check the daily summary every evening for the first month. Compare it with your cash. When it matches, you can trust it.

Common worries

“We already have a report format the doctors like.” Bring a printed sample. Report layout is one of the first things we set up.

“Our technicians type slowly.” Results are entered against fixed test fields, not typed as free text, so it is faster than Word.

“What if the internet goes down?” Prottoy runs online. Keep a mobile data connection as backup, and keep a paper slip book at reception for emergencies.

Next step

If you run a diagnostic centre or clinic and want to see Prottoy with your own test list, contact us or read the Prottoy page. Send us your current price list and we will set up a demo with it.